Squashed webcam image

Forum|Forum|4 years ago
February 23, 2022
1 reply
4 views

I've recently switched to a new laptop. I've kept the webcam, so I can use it on the new device.

The weird thing is that although I have copied the settings onto my new laptop, the image is compressed horizontally. What's even stranger is that the image only looks compressed in the Zoom-app, and elsewhere it is displayed correctly. For example, on my laptop's camera app everything looks fine, but when Zoom is running it looks like the sides have been pressed together. I checked multiple times on my old laptop, and everything was fine.

The image only looks distorted on my new device and only in the Zoom-app. I couldn't find anything online about it. Does anyone have any idea what is happening? Thanks in advance!

🙂

Video

Bort

Employee

Can you provide a screenshot of the issue? That may help us point you in the right direction.

M

Martin2002Author

Newcomer

I hope this helps. One photo shows how it looks on my old laptop, how it should be looking. The other photo is showing how it looks on the new device, distorted. And again: only looks distorted on my new laptop during Zoom. On my old device Zoom works correctly, on my new device during other apps everything's fine.