Sound Quality of Musicians Suddenly TERRIBLE! | Community
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Emiline731
Newcomer
February 16, 2023
Question

Sound Quality of Musicians Suddenly TERRIBLE!

  • February 16, 2023
  • 12 replies
  • 88 views

Something has changed in recent weeks and the entire online piano teacher community is suddenly having the same issue where almost every note our students play is muted no matter what audio settings are enabled or disabled (BELIVE ME, we ALL know what audio settings are supposed to be on or off for lessons...we've been doing this for 3 years now, so please don't reply telling me to "enable original audio" or uncheck "automatically adjust microphone volume"). Students who I've had no trouble hearing ever before are suddenly all having the same problem at the same time, even after we've double-checked all audio settings. Zoom has changed something and it's screwing with our business! Can anyone shed any light on what on earth is different now and when/how Zoom is going to fix it?

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      Mark Jones
      New Member
      May 31, 2026

      Disappointing that this doesn't seem to have been solved in three years. When someone else plays a music track then it works fine if I use the web version of Zoom, but when I use my Zoom application all I hear is fairly scratchy vocals, no instruments at all. Zoom must be actively filtering out non-vocal sound for some reason, but I can't find a way to disable it.

      H
      Explorer
      Howdie
      Explorer
      May 31, 2026

      Abandon Hope All Ye…  which used to be pinned above our BBC tv  gallery door!   

      Zoom still does not provide simple tone control to help us individually to adjust for any participant’s incoming poor or muffled audio.  And Zoom still provides only a tiny mic on/off symbol at bottom left - easily missed under performance nerves or on a small screen.  They have not once acknowledged my suggestions.   User experience, eh?

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