Sound not being recorded from active in Chrome | Community
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Newcomer
January 3, 2023
Solved

Sound not being recorded from active in Chrome

  • January 3, 2023
  • 2 replies
  • 0 views

Hello,

I'm using version 5.12.9 on Windows 10.

 

I'm using a laptop and I have a bluetooth microphone / headset.

 

Sound is being recorded fine when I speak.

I can also hear audio, when I play a video in Chrome (and the Chrome session is in the screen that is being shared).

However, the audio from the video is not being recorded.

I have tried setting the microphone as either the headset (where I can hear the video audio) or the computer's built-in audio, but it doesn't make any difference.

The audio from the video being played in Chrome is not recorded.

Would appreciate troubleshooting suggestions

Thanks

VW



    Best answer by Eliot

    hi veedub,

     

    this support article may help.

    https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-in-a-screen-share

     

    thanks,

     

    eliot

    2 replies

    VeeDubAuthor
    Newcomer
    January 3, 2023

    I'm sure that this has worked in the past.

    EliotAnswer
    Community Super Champion | Partner
    January 3, 2023