Sound is not working in Zoom on Ubuntu Linux 20.04.3 LTS

Forum|Forum|4 years ago
November 2, 2021
12 replies
32 views

My customer is using Ubuntu Linux 20.04.3 LTS. He is using Zoom for Video-meetings. He has tried Zoom client, Zoom within the browser Firefox and Chromium.
Always he is encountering the same problem. Video is working, but no sound. Today we started a Zoom test session. There he also tried in addition to his built in microphone of his Lenovo Thinkpad E-590 Laptop an external headset with microphone and speaker. However we always had the same problem of no sound at all.
Sound on the machine is working - he can watch youtube videos etc with sound - no problem.
Zoom sees the microphone but nobody can hear him. It is unmuted.
I also checked the audio section of Ubuntu settings. Which I attach as a screenshot.
Zoom meeting with complete video and sound only worked out twice on the system of my customer, and that happened the last time several months ago.
All help is appreciated.
Thank you.

Audio

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R

RG5

Newcomer

My son solved the problem for me. I checked all the settings as shown in this thread, and made sure the Zoom voice engine was on. Check. Went into settings on Zoom and made sure it was pointed to my microphone. Check. Still, no one could hear me. What did my son tell me to do? Super simple! When you're in Zoom, on the main screen, go to the lower left of the screen where the speaker icon is, there's a little ^ - click on that. You get a little menu that pops up. Select whatever microphone you're using, whether it's the system mike or an external mike. That's all it took! My interview went smoothly and I didn't have to download anything or use any different browser.

A

anselm33

Newcomer

tried that with Zorin Pro OS and MX21 and it didn't work...sigh.

C

christofarn

Newcomer

😄 :
As None of the suggestions helped me 😞 : I tried different things and:
Finally "Zoom background noise removal" in Zoom ("Settings" --> "Audio") from "Auto" to "Low" solved the problem.