Sound during piano lessons

Forum|Forum|2 years ago
April 4, 2023
9 replies
6 views

I teach piano lessons online to a number of students. Recently, the sound as really gotten bad. I might hear a few notes and then suddenly the sound goes out and I can't hear the student playing. I can hear their voices. Can someone help? I suspect it has to do with the zoom on their side, but I don't know how to tell them to fix it. Any assistance would be greatly appreciated!!!

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rkearton

Newcomer

This is happening to me too. See if the students have recently updated to Windows 11. That is the common thread among all my students having this issue. I'm hoping Zoom will address it soon.

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Sue_VAuthor

Newcomer

Thanks! I'll check with them! I think some of them are using iPhone, though. Do you have any idea how to get the issue in front of Zoom?

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Frank_TB

Community Champion | Customer

Hello,

I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)
Regards

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MB88

Newcomer

I am having the same issue, and it has become a problem only recently. Would appreciate help here, too!

Z

ZoomZoom

Community Champion | Employee

Sounds like noise supression is on.

For all participants, please follow the instructions in this document: https://support.zoom.us/hc/en-us/articles/115003279466-Configuring-audio-for-music-and-singing

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Mike_fpMA

Newcomer

Baloney. Cruise through this community & see how many people are having similar audio problems. I am too. I have a Mac laptop, an Ethernet connection, Zoom client v5.14.5 (the latest), Original Sound is ON ON ON. I STILL have problems with the audio going COMPLETELY SILENT when my student is playing. I'm going over to Google Meet and it works, unlike Zoom. I've been complaining about this issue for a year & nobody there cares enough to address it.

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Sue_VAuthor

Newcomer

Mike_fpMA Check out Fortelessons.com before you do anything else. It is designed for online music lessons and is free. It is working 100% better than Zoom for me.

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janets

Newcomer

Many posts describe this issue of lack of compatibility between Zoom and Windows 11 (hearing voice but not instruments). Referring to the above document about original sound for musicians is not helpful as the problem is not about how to use the feature. I've tried just about everything suggested by community members and nothing works. Am forced to retain my old laptop with Windows 10 just for piano lessons as a stopgap. Will someone at Zoom please take ownership of this issue and update documentation with specific settings to adjust noise suppression so instrument sounds can be heard.

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Sue_VAuthor

Newcomer

I am using an iMac desktop for my lessons. My students use a variety of devices. I have worked with Zoom support and although they are pretty good at getting back to me, their solutions have not been effective. For anyone that is interested, I suggest you check out Fortelessons.com. It is a platform designed specifically for online music lessons. I am switching over. Zoom is a great platform for meetings, but not for music lessons. Forte is AWESOME!!! It works with iPads, tablets, laptops and computers. The sound is far and beyond that of Zoom. It currently doesn't work with phones, but that is something they are working on as we speak. I highly recommend it. By the way, it is free!

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JanisPiano

Newcomer

I am having the same problem. I am very disappointed because I have paid the annual fee. I work from a MacBook Air. I am hoping that Zoom will look into this, or they will have a customer retention issue with piano teachers like me who need reliable music communication.