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Rompack
Newcomer
August 5, 2021
Solved

Sound distortion in screenshare

  • August 5, 2021
  • 13 replies
  • 22 views

Hi,

in the last zoom-meeting with friends of mine some of us faced sound issues when sharing the screen and the sound. All users that watch and listen to the steam had bad sound output when the host or co-host who was sharing a video had following proberties

What I don't know:

-if this problem still exists when just the sound is shared

-if this problem still occurs when using the web-client of zoom

-if this problem still occurs when using an Intel processor or different audio-device

What I know:

-All of my firends with this issue used a LAPTOP with one of the following AMD Prozessor: 4500U or 5600H (And realtek audio drivers with versions 6.0.907.1 or 6.0.9.035.1 )

-There is no difference when sharing just the application or the whole screen
-All of my friends using Desktop-PCs (Including Mac and Windows) did not have this issue even with AMD Ryzen 5 Processors

-The Laptops with the issue where using the Zoom-Versions: 5.7.1  or 5.7.4

-The issue occurs with LAN-Cable & W-LAN

Maybe you are able to replicate this problem and/or find out more.
Kind regards.

    Best answer by bdperk

    Had sound issues with HP Laptop with AMD Ryzen 7 4700U processor. Uninstalled 32bit 5.7.5 and reinstalled 64bit 5.7.5. Sound issues corrected.

    13 replies

    Show previous replies
    C
    Newcomer
    Cabin7
    Newcomer
    August 22, 2021

    Experiencing this problem with screen-sharing audio,  I was suspecting a hardware or driver problem;  so tried Skype screen-sharing and it did not have the problem.  Upgrade to the latest Zoom version, it is worse - doesn't recognize my microphone at all.
    Reverted to Zoom version 5.6.5 and this works fine.

     

    David12
    Newcomer
    David12
    Newcomer
    September 4, 2021

    Hey, I'm struggling with the same issue. I have a company  https://speedtest-copel.net.br and I freequantly zoom meeting with my staff and clients. Are you still facing the problem? Can you guide me on which solution is beneficial for you?

    S
    Newcomer
    scorpia22
    Newcomer
    September 4, 2021

    download older version of zoom (like 5.6.6)

    or

    download 64-bit zoom

    A
    Newcomer
    amelya
    Newcomer
    November 27, 2022

    I am having problems with choppy sound when I am in a zoom room - note - all the online help only talks about sharing videos but this is NOT related to my problem, as we don't share videos in this class - I have a different problem:

    In the zoom class, the sound works fine when the tutor and us students talk, but the moment I screenshare a document or something, and the tutor is giving me instructions, that is when the sound goes choppy and I can't hear her.  I tried updating my sound drivers in the computer and hope this will help in my class tomorrow. But if anyone else has any other suggestions as to what else solves this type of issue I would be grateful. Thanks

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