Something is trivial but there is a problem | Community
Skip to main content
K
Newcomer
k-drug
Newcomer
October 14, 2021
Question

Something is trivial but there is a problem

  • October 14, 2021
  • 1 reply
  • 0 views

I have an issue where there is no sound when the first encounter starts.
Close Zoom completely and reopen it so you can hear it again when you join a meeting. I've been through this situation a few times. When restarting, the speaker options are the same settings.
What is the cause of the problem?

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    November 2, 2021

    Hey @k-drug, in the Zoom desktop client, in Settings, under Audio, you will see your Microphone and Speaker output. Please ensure the right inputs and outputs are selected here and in-meeting.

     

    Also, in your Zoom settings, checkout your Audio and Video settings. We have the option in Audio  "Mute my mic when joining a meeting" which may be enabled.

     

    If you're still having trouble, check out some topics on audio issues here support.zoom.us/hc/en-us/sections/200319096.

     

    I hope these suggestions help! 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.