Somehow reset the name that shows up when I join a meeting without logging in | Community
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Eahurt
Newcomer
May 20, 2025
Solved

Somehow reset the name that shows up when I join a meeting without logging in

  • May 20, 2025
  • 2 replies
  • 5 views

When I join a zoom meeting where I don't have to log in to my zoom, I somehow reset my screen name to a random series of numbers. I've looked everywhere in my account, and I can't find where this random number was entered (and therefore, I can't figure out how to change it). Does this ring a bell for anyone, and can someone point me to where I should look to fix it?

    Best answer by Ray_Harwood

    Welcome to the Zoom Community, @Eahurt.

     

    1. Log into the Zoom Web Portal and visit your Profile page: https://www.zoom.us/profile
    2. Click the Edit link to the far right of your name. 
    3. Edit the Display Name field.
    4. Click Save at the bottom. 

     

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_HarwoodAnswer
    Community Super Champion | Customer
    May 25, 2025

    Welcome to the Zoom Community, @Eahurt.

     

    1. Log into the Zoom Web Portal and visit your Profile page: https://www.zoom.us/profile
    2. Click the Edit link to the far right of your name. 
    3. Edit the Display Name field.
    4. Click Save at the bottom. 

     

    MGSR
    Community Manager
    MGSR
    Community Manager
    July 7, 2025

    Hi @Eahurt! I wanted to let you know that I’ve marked @Ray_Harwood's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

    G
    Newcomer
    GregH68
    Newcomer
    October 13, 2025

    Clear instructions, thank you, however when trying to change my display name I get an error message "Something went wrong. Please refresh this page." I've tried different browsers, different PCs, my colleague has the same issue, my wife has tried her account, different network entirely, all getting the same error message. Is there a problem with your website, or have I missed an update somewhere?

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