Sharing problem

Forum|Forum|4 years ago
January 14, 2022
2 replies
1 view

I have always used Zoom by creating a connection from the Mac and sharing my iPad with the Goodnotes app but now it seems to no longer work. I don't see the attendees and they don't see me plus when I write Goodnotes on the iPad the attendees see a black page. I use a Mac with Monterey 12.1 and an iPad with. iPadOS 15.1.

CarlaA

Community Manager

Hi @stegra , thank you for using the Zoom Community to seek support. I see you asked your question a bit ago and have yet to receive a response… I apologize for the delay! I appreciate your patience.

Are you still experiencing this issue?

Moderator

Zoom Community Team

S

stegraAuthor

Newcomer

yes, I still have the problem

CarlaA

Community Manager

Can you try this?

system preferences—>sharing—>turn off AirPlay Receiver
Restart all devices

After that is done, please try the airplay again. Keep me updated!

S

stegraAuthor

Newcomer

Hi,

I did what you suggested but nothing has changed. Now I have updated to Monterey 12.3 and iPad OS 15.4 but the problem remains.

CarlaA

Community Manager

Hi @stegra I have assisted in converting your inquiry into a support ticket to further investigate. Please watch out for a follow-up email with information on your case.

Once you receive a resolution, please feel free to come back to this thread to update the community if you can 🙂 that way other members of the community with a similar question can easily find your thread. Thank you!

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