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Newcomer
Dionysia
Newcomer
February 2, 2022
Question

Share screen problem

  • February 2, 2022
  • 1 reply
  • 20 views

Hello, everybody. I've been using zoom and sharing screen in meetings for two years with no problem. Yesterday, out of a sudden, I could't share my screen during my meeting. Other people in the meeting could only see the first slide of my powerpoint presentation but then it wouldn't move on , it froze, although I could change slides from my PC. Any ideas why this happened?

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    May 9, 2022

    Hi @Dionysia for your screen share issue try the enabling and disabling the following when Managing advanced screen sharing settings

    1. Enable or disable 'share computer audio' and 'optimize for video clip' when sharing content. 

    2. Zoom desktop client settings under 'Share screen' click on 'Advanced' and check or uncheck, "Use Hardware acceleration to optimize video sharing", and see if that changes or makes a difference for your Screen sharing experience. 

    3. Checking or Unchecking, 'Use TCP Connection for screen sharing'.

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