Setting must be enabled by Zoom Support for 720p for the Pro account | Community
Skip to main content
P
Newcomer
pbc
Newcomer
October 30, 2021
Question

Setting must be enabled by Zoom Support for 720p for the Pro account

  • October 30, 2021
  • 1 reply
  • 2 views

We have ensured compliance with all 720p requirements on the following link

https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

except for this:

"Setting must be enabled by Zoom Support for 720p for the Pro account"

 

How to contact Zoom Support to enable 720p?

 

I initiated a Web Ticket and received following reply:

"Unfortunately, we are unable to respond to your open ticket at this time. If you are part of a corporate account...... please contact your zoom account administrators"

    1 reply

    P
    Explorer
    pizzalover28
    Explorer
    October 30, 2021

    Hi! 

    If opening up a support repuest doesn't work, please try initiating a support chat session. 

    You can do this by visiting the zoom.us website. 

    At the bottom of the page, click on the blue chat bot icon and tell the chat bot that you would like to connect to a live agent. 

    You will then be asked what team you would like to connect with. 

    After that, please type support.

    You will then be transfered to a zoom support representative.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.