Screen sharing paused when launching a poll | Community
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Newcomer
October 18, 2021
Question

Screen sharing paused when launching a poll

  • October 18, 2021
  • 1 reply
  • 3 views

Every time I launch a poll while screen sharing a keynote presentation, screen sharing is paused and a black screen is showing for the participants. My colleagues don't seem to have to seem to have this problem. Could there be a setting that is right in either Zoom or Keynote?

    1 reply

    Community Champion | Employee
    October 20, 2021

    Hi @Pieter ,

     

    I would suggest uninstalling the Zoom app using the cleanzoom.exe file from this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a-screen.

    Restart your computer then reinstall the app from www.zoom.us/download

     

    Hope this helps,