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M
Newcomer
MatadorConfusio
Newcomer
April 6, 2022
Question

Screen Name Not Mine

  • April 6, 2022
  • 2 replies
  • 1 view

When I call out out Zoon, peope see me and my name below me.  When people call me, my assistant name is below me.  This is formerly her computer.  How can I get incoming to be my name.   Is it a setting on the caller's side.  But it happens to all incoming calls.  

    2 replies

    Z
    Community Champion | Employee
    zac2021
    Community Champion | Employee
    April 6, 2022

    @MatadorConfusio would you please share few screen grabs to help us further understand on the issue? Thanks

    K
    Newcomer
    kaiza
    Newcomer
    October 18, 2025

    1. Sign out of Zoom completely on that computer.

    2. Sign back in with your own Zoom account credentials.

    3. Go to Profile Settings → Edit My Profile and make sure your display name and email are yours.

    4. Check Zoom app settings under “Account” to confirm you’re the owner, not a guest or delegate.

    This isn’t an issue on the caller’s side — it’s a local or account-setting issue on your device.

     

     

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