Screen goes black in middle of meeting

This is happening to me as well.  I’ve reinstalled zoom, done a hard reset, had the computer checked for stability at a Lenovo service center (still under warranty) now they want to charge me to wipe the hard drive and reinstall — is this really the next step

I too am having the same problem.  I know it is not a network issue since i can successfully do zoom meetings on my ipad. I have uninstalled and reinstalled zoom on my laptop; have checked all my settings.  Has anyone on this thread heard anything from zoom?

Hello community members! 

To help the community identify what’s happening, please include these details when you reply:

• Device type and model (e.g., Lenovo X1, Surface Pro, MacBook Air, iPad)

• Operating system (Windows version, macOS version, etc.)

• Zoom app version (you can check under Zoom > Settings > Help > About Zoom)

• Whether you’re using the desktop client, mobile app, or browser

• Any patterns you notice (e.g., only after 10 minutes, when screen sharing starts, etc.)

This information makes it much easier for others to see common patterns and suggest solutions. Thank you in advance!

We have this happening on multiple Lenovo machines, X1 Carbons, 2-in-1's, T16s, P1's, P16's. They are all running W11, desktop clients.  Version: 6.5.11 (13227) No specific pattern.  Some do it earlier in the meetings than others.

I also had a massive issue with Zoom this afternoon. About 35 minutes into a call, the screen suddenly turned black. I could still hear the people in the meeting, but had no control over anything. I couldn't turn the volume down, and plugging headphones into the laptop did nothing. The only way to resolve was by turning the laptop off by holding the power button.

Hi

I am also having the same issue on two HP Spectre laptops that randomly whilst in a Zoom meeting the screen goes black but you can hear the meeting but not see anything.

I hope Zoom gives us some direction to resolve soon as this effecting our Directors.