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Newcomer
Songvessel
Newcomer
January 10, 2023
Question

Screen freezing

  • January 10, 2023
  • 2 replies
  • 1 view

What's the resolve to ending screen from freezing

 

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    January 10, 2023

    Hey @Songvessel could be a number of things! Suggest checking out the following KBs on Troubleshooting Video Issues and let me know if any of those suggestions help! 

    T
    Newcomer
    thias
    Newcomer
    January 10, 2023

    Hallo, after todays last automatic update of the client to Version: 5.13.3 (11494), my video is freezing to, and video is showing green/white lines. I work on an HP notebook Window 10 prof.
    We had on Sunday in a groupmeeting one participant with the same symptomes - he neede to leave the computer an participate from the mobile.
    I need a fast solution - I checked already  Troubleshooting Video Issues.
    best thias

    R
    Community Manager
    rn-zm
    Community Manager
    January 10, 2023

    Hey @thias 5.13.4 is out, try updating or Uninstalling and reinstalling the Zoom application

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