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Newcomer
Gyrol2point0
Newcomer
October 9, 2021
Solved

Scheduling privilege between linked master/sub accounts

  • October 9, 2021
  • 2 replies
  • 3 views

I am trying to complete the steps in the following support article: Scheduling-privilege-and-alternative-host-between-linked-master-sub-accounts 

 

At step 5, I do not see the either one of the settings listed.

 

Background info: I have successfully linked 3 Pro accounts following the steps from: Linking-accounts-to-an-organization 

 

Any help? Which step or settings am I skipping? Suggestions?

      Best answer by Bort

      Unfortunately, since they are independent accounts (not main/sub-accounts), you will not be able to use that feature.

      Why do you not add those users to the same account, purchase all the licenses through the same account, and then set up scheduling privilege between them? Each user on the account will be able to schedule and run their own meetings independently of each other. 

      2 replies

      R
      Employee
      RajanB
      Employee
      October 10, 2021

      Hi

      I followed the same process & I can see the configuration listed in step5. Only thing I can think of is that whether the invitation to sub-account owners have been accepted . Can you confirm you can seen the linked accounts in "Account Profile > Linked accounts to an organisation"(see attached screenshot)?

      If so, I'd suggest you create a support ticket with Zoom to investigate further.

        G
        Newcomer
        Gyrol2point0Author
        Newcomer
        October 10, 2021

        Thanks for taking the time to get a screenshot and all.

         

        All accounts invited to the organization I setup have accepted their invites.  Along with that I did get the email from Zoom when they accepted and where added.

         

        I'll open up a support ticket as you suggested. If that's what ends up being the solution, I'll come back and mark your reply as the answer.

        Bort
        Employee
        Bort
        Employee
        October 11, 2021

        Are those Pro accounts sub-accounts of your main-account, or are they completely independent Pro accounts?

        G
        Newcomer
        Gyrol2point0Author
        Newcomer
        October 11, 2021

        Hey Bort,

         

        I believe they are independent... At least that's my best guess. The three accounts where setup independent of one another as the need to host meetings at the same time arose for us.

         

        Our end goal is to be able to start meetings for each other with out signing in and out of each account, as sometimes life makes it so we have to cover for each other.

        Bort
        Employee
        BortAnswer
        Employee
        October 11, 2021

        Unfortunately, since they are independent accounts (not main/sub-accounts), you will not be able to use that feature.

        Why do you not add those users to the same account, purchase all the licenses through the same account, and then set up scheduling privilege between them? Each user on the account will be able to schedule and run their own meetings independently of each other. 

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