Samsung tab s9FE cannot change virtual background

Forum|Forum|1 year ago
October 2, 2024
8 replies
104 views

Halo. I have a problem with my zoom installation within samsung tab S9 FE. I cant change the virtual background. Is there any particular reason?

J

Julie99

Newcomer

I have the exact same problem and have spent way too much time trying to fix this. I purchased this device as an upgrade from my Galaxy Tab S5e - and I have to take Zoom meeting on old device due to lack of support

Can anyone help???

A

alexisvirtucio

Newcomer

Agree with this. Tried with my Tab S9 FE and the blurred backgroubd is missing.

L

LiyaPN

Newcomer

Hello, sharing my experience I have recently bought a samsung S9FE and I have figured out a way to use background/background blur on zoom, instead of changing the settings on zoom directly, try pulling down your navigation panel and you should see a tile right there that says "video call effects" click on it and a control panel would pop up with options to blur your background, change colors or use a photo as background. Keep in mind that this tile will only be visible if you are in a video call(any app would do and this setting will be applied across all apps unless you turned it off) hope this helps! 😊

M

metooconfused

Newcomer

I thought I am the only one :""""

K

kconn1

Newcomer

I have the same issue! Appears that no one form the company has responded.

MGSR

Community Manager

Hello there,

I'm sorry for the late response.

Kindly check if the virtual background is enabled on your account.

To enable the Virtual Background feature for your own use:

Sign in to the Zoom web portal.
In the navigation menu, click Settings.
In the Meeting tab, navigate to the Virtual Background option (under the In Meeting (Advanced) section) and verify that the setting is enabled.
Notes:
- If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
- If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.

Please let us know if you need further assistance.

M

metooconfused

Newcomer

I am sorry but I already tried everything that I found on google to solve this problem before I wrote here, including the one that you suggested me to do. It was perfectly fine though on April, I could change the background and everything. But suddenly I can't weeks ago.

S

Steps

Newcomer

I have the same issue, also checked the account-settings, even uploaded a new background-jpg... it's not working on my Tab9FE+, it is working on windows, iPad and Pixel7

J

JDIL

Newcomer

Has there been any change? Any way to solve?

L

LiyaPN

Newcomer

Hello, sharing my experience I have recently bought a samsung S9FE and I have figured out a way to use background/background blur on zoom, instead of changing the settings on zoom directly, try pulling down your navigation panel and you should see a tile right there that says "video call effects" click on it and a control panel would pop up with options to blur your background, change colors or use a photo as background. Keep in mind that this tile will only be visible if you are in a video call(any app would do and this setting will be applied across all apps unless you turned it off) hope this helps! 😊

L

LiyaPN

Newcomer

Hello, sharing my experience I have recently bought a samsung S9FE and I have figured out a way to use background/background blur on zoom, instead of changing the settings on zoom directly, try pulling down your navigation panel and you should see a tile right there that says "video call effects" click on it and a control panel would pop up with options to blur your background, change colors or use a photo as background. Keep in mind that this tile will only be visible if you are in a video call(any app would do and this setting will be applied across all apps unless you turned it off) hope this helps! 😊

I was looking into attaching a photo but the option is not available.