retrieve a recording when my cloud account was full | Community
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Newcomer
December 23, 2021
Question

retrieve a recording when my cloud account was full

  • December 23, 2021
  • 1 reply
  • 8 views

I didn't know my cloud account was full when I recorded a program, is there anyway I can retrieve that recording?

Thanks in advance.

Jeremy

 

    1 reply

    Community Manager
    December 29, 2021

    Hey @Jeremy580, an email alert will be sent to the account owner when usage is at 80% of the subscribed storage limit. If the storage limit is reached during a recording, the meeting will continue to record until it is ended.

     

    I don't believe this is recoverable however, you can contact our Zoom technical support and they can further look into this for you!