Requests for Code When Logging in to an Account | Community

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Requests for Code When Logging in to an Account

Forum|Forum|3 years ago
September 5, 2022
1 reply
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We have a business account that is used by our small groups and some other ministries. Some of the ministry leaders keep getting and error message asking for a code when logging in to the user account assigned to them. It happens even if they are using the same device each time. What is the solution to this?

Community Champion | Employee

Hi,

I believe you are referring to the One Time Password. You can read more about it here: https://support.zoom.us/hc/en-us/articles/6188435206157-Verifying-your-account-via-one-time-password-OTP-

But if you want to disable it, the short of it is:

If you cannot use a phone number for the 2FA, Gmail login might be the next best thing.

Hope it helps.