Request to waive the 40-minute limit for a Ukrainian refugee in Poland | Community
Skip to main content
V
Newcomer
Victoria Oberemchuk
Newcomer
June 30, 2026
Question

Request to waive the 40-minute limit for a Ukrainian refugee in Poland

  • June 30, 2026
  • 1 reply
  • 45 views

Hello Zoom Support Team,

I am a Ukrainian citizen currently displaced and temporarily residing in Poland due to the ongoing war. I use Zoom to organize and host meetings for working online with students from Ukraine. Since my IP address is currently Polish, the automatic 40-minute limit waiver for Ukraine does not apply to my account.

Could you please review my situation and consider temporarily removing the 40-minute restriction for my account as an exception?

Thank you for your understanding and support!

      1 reply

      T
      Employee
      Tash_Balaguer
      Employee
      July 6, 2026

      Hi ​@Victoria Oberemchuk 

      Zoom’s 40‑minute meeting limit applies to all users on the Basic (Free) plan, regardless of location or circumstances. While there was once a temporary exemption for users physically located in Ukraine, that waiver is no longer active once a user connects from outside Ukraine (for example, from Poland).

      Zoom’s official policy does not include automatic exceptions based on displacement or migration, and the 40‑minute limit is now uniformly enforced for all Basic accounts worldwide.

      If you are a displaced Ukrainian user, the only way to request an exception is to contact Zoom Support directly and explain your situation. They may review humanitarian cases individually, but such exceptions are not guaranteed.

      Alternatively, upgrading to a Pro plan removes the 40‑minute limit for meetings up to 30 hours, and only the host needs a paid license.

       

      Hope this helps!

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.