Request to restore access to expired cloud recordings

Hello Zoom Support,

I need help recovering access to my cloud recordings.

I previously had a paid Zoom plan with Cloud Recording. My paid plan ended around July 1–2, 2026, and my account is currently on the Basic plan.

I have several important webinar recordings that were created while I had a paid plan. The recordings are still visible in my Zoom account under Recordings & Transcripts → Cloud Recordings → Belongs to Me.

However, when I try to open a recording, I receive the following message:

“You cannot view this recording. The cloud recording plan has expired.”

The recordings are still listed in my account, and the Download option is also visible, but clicking on it does not download the files.

Could you please check whether these recordings are still stored on Zoom’s servers and whether it is possible to restore access to them or recover the files?

These recordings are very important to me, and I would greatly appreciate any possible way to recover them. If I need to temporarily reactivate a paid Cloud Recording plan to restore access, please let me know before I purchase a plan.

Thank you very much for your help.