Remote support session

I see mention in Zoom Help of something called Remote support session.

Is this different from Request Control in a screen share? Does it work in the free version?

Employee

Yes, Remote Support sessions are similar to Remote Control, but you have a bit more access to their computer and system. This article has more information about Remote Support: https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session

Newcomer

I think I've found where to enable Remote Support in my zoom account. Does the client I'm helping also need to do this, or just the support person?