Remote Control will not work after it was approved | Community
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Newcomer
Pedmo
Newcomer
December 22, 2021
Question

Remote Control will not work after it was approved

  • December 22, 2021
  • 1 reply
  • 1 view

Hello, I was in a meeting with my professor and he requested remote control. I approved it but he still could not control my computer. Please help with pionting me in the right direction to get this fixed. 

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    December 29, 2021

    Hey @Pedmo are you using Mac or Windows? For Mac OSX, you will need to give Zoom access in the Accessibility tab in the Privacy and Security preferences of your Mac. For more information on giving Zoom access in Security and Privacy, click here. Also, ensure you both have settings enabled listed in the KB Requesting or giving remote control

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