REMOTE CONTROL ACCESS OPTION NO LONGER AVAILABLE

@TovitLore 

Yea, I sadly learned the location from a customer while helping them. Felt like an idiot.

I still can't find an option for remote control after doing all the above suggestions in this thread

One of the things I found that was frustrating on the Mac client  (Sequoia) was that I would hit the More button. Then you click Support and see the additional options. However, if you then click out and click back to the More button, the Support option is NO LONGER THERE.

You have to click Reset to Default to see the support option again.

Very frustrating.

The option used to be so easy to access, which was handy. We use it all the time.  Whoever made this UI decision absolutely ruined the product.

And the chatbot is completely useless on this issue. Perplexity.ai found the answer in about two seconds.

@serviceproper  I fixed it: 

I have a latest Mac at version 15 and Zoom client at 6.3

Here's how to do it:

1) Once you enable all the remote options inside Zoom app which Zoom support team talks about the most, go to step #2

2) Make sure that you are on Meetings tab, scroll down to “Disable desktop screen sharing for meetings you host”, Disable this option.

3) Open zoom & create a meeting

4) Ask your friend to join this meeting or, use another device and a different Zoom account to join

5) As a host, share your screen 

6) Once you share it, open the control tab which hovers around your screen and click on the 3 dots on the right-most side

7) You will find "remote control" option

Note: I haven't tried this is a participant but only as a host. Its possible that if a participant joins you will have to give them host access and then repeat these steps if you are guiding a client/customer and you want remote access to help them out.

Cheers!

How Do You Decide Which Zoom Features to Enable for Team Meetings?

Hey everyone,

When setting up Zoom meetings for our remote team, I often wonder which features are really worth enabling — things like polls, breakout rooms, whiteboards, etc. Sometimes I spend too long deciding which setup fits best for the session.

Recently, I started using a small decision tool — to rank priorities quickly (like engagement vs. time-saving).

Curious how others decide what Zoom features are essential for smooth, focused meetings?

How Do You Decide Which Zoom Features to Enable for Team Meetings?

Hey everyone,

When setting up Zoom meetings for our remote team, I often wonder which features are really worth enabling — things like polls, breakout rooms, whiteboards, etc. Sometimes I spend too long deciding which setup fits best for the session.

Recently, I started using a small decision tool — to rank priorities quickly (like engagement vs. time-saving).

Curious how others decide what Zoom features are essential for smooth, focused meetings?