Remote control access

Forum|Forum|4 years ago
December 16, 2021
3 replies
27 views

HELP!!

There is no longer the option for me to give my meeting attendees remote control access. I have checked all my account settings to make sure that I have allowed for this function, but during my meeting, there is no button/option that comes up to give remote control access. Does anyone have any advice?

Thank you in advance!!

townsendwc

Community Champion | Employee

@tamipapa - I home you are doing well and thank you for the question. Please review the below support article and ensure the settings exist for you. I have verified the setting exists for my account.

https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control

R

rhoffman000

Newcomer

I've done all those things. Nothing works. There are really only like two places that I've found to toggle remote control on/off. Mine are both on. The button is still not there.

Bort

Employee

Have you checked to ensure you are joining the meeting via the desktop client, instead of the web client? If you are joining from the web client, remote control is not possible as far as I know.

S

serviceproper

Newcomer

Has anyone figured this out?? Still having same issue. Zoom support is non-existent. Really pathetic.

townsendwc

Community Champion | Employee

When in your Zoom Admin portal, go to Account Management | Account Settings | Meetings | In Meeting (Basic) and make sure that you have the following set accordingly.