Regression on a previously fixed bug with registration page (404 error on registration page for a meeting that still exists) | Community
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June 8, 2026
Question

Regression on a previously fixed bug with registration page (404 error on registration page for a meeting that still exists)

  • June 8, 2026
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It would be nice if I could email somebody at Zoom to talk about a bug they previously fixed but has recently returned…  Seems like I can’t create support tickets anymore for some reason, and the previous ticket is now closed. 

 

This is a previous message from support describing how the bug occurred (their words, not mine):

 

Our engineering team has identified the root cause. It appears that when the meeting was previously deleted and subsequently recovered, it caused the  expiration index to not be cleared. Which then caused the registration index to expire, even though the meeting itself is active.


•    The Fix: A permanent bug fix and a database policy update are scheduled for February 7th.
•    Manual Correction: After the February 7th release, we will be able to manually correct the index for this specific meeting to restore the link.
•    Workaround: In the meantime, to get your registration back up and running immediately, we recommend one of the following:

  • Re-create the meeting: Creating a new meeting will generate a fresh, functional registration link.
  • The "Trash" Refresh: You can try deleting the meeting to the trash and recovering it again; this may extend the current registration link's validity for another 3 months.

 

It seems like there has been a regression and this bug has returned.  The ‘trash refresh’ works as a temporary fix, but it would be nice to have a permanent fix again.

 

Thank you!