Newcomer

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Registration required option is not available

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Hi Team,

I have Zoom free plan and cant see the Registration required option while setting up the meeting. Is it only available for paid account?

F

Frank_TBAnswer

Community Champion | Customer

Hello,

This is the expected behaviour. You will need to log into Zoom.us / Zoom.com to access the registration feature.

Regards,

Ray_Harwood

Community Super Champion | Customer

Hi, @ShraddhaP,

You are correct that registration is only available for paid accounts.

See the Prerequisites section here:

https://support.zoom.us/hc/en-us/articles/211579443-Scheduling-a-meeting-with-registration

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einav

Newcomer

Hi,

I have the paid version of Zoom and still don't have the option to get 'registration required' or anything to do with registration.

Any idea?

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Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @einav.

Start by referring to this Zoom Support article:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065026

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Frank_TB

Community Champion | Customer

Hello,

I wonder if some terminology is getting mixed up here.

The Zoom portal is not the desktop application, but rather the Zoom website.

https://zoom.us/

When logged into your account on the Zoom website https://zoom.us/ do you still not see the option to use registration on a paid account?

Regards

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einav

Newcomer

Maybe terminology is mixed, I don't know how else to explain this. I only get 'registration required' when I set or edit a meeting through the zoom.com platform.

When I fire up Zoom from my deck, this option is not there.

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Ray_Harwood

Community Super Champion | Customer

Hi, @einav. Please describe what you mean by “fire up Zoom from my deck”. Is this Windows, Mac, tablet? Outlook, Google, etc.? There are some known limitations where recurring meetings can’t be scheduled from a few add-on apps, but should be easily scheduled from zoom.us.

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F

Frank_TBAnswer

Community Champion | Customer

Hello,

This is the expected behaviour. You will need to log into Zoom.us / Zoom.com to access the registration feature.

Regards,

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einav

Newcomer

I know this now, but from a user experience point of view, it doesn't make sense to have it in one and not the other, especially when most interaction happens outside the website.

I have my zoom logged in from my deck and have no reason to log into the zoom.com, so even if this is expected, I would still argue it's not user friendly.

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