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outdoorsqld
Newcomer
outdoorsqld
Newcomer
October 7, 2021
Solved

Registration is closed

  • October 7, 2021
  • 4 replies
  • 7 views

Thanks folks

 

Problem solved

 

Hi. Hoping someone can tell me why my Registration Form is showing a 'Registration is Closed' message. I have a Basic Meeting plan with a 100 participant limit - is there a max limit on the number of registrations?

The form , which is for a recurring meeting, has been working fine up until today (or at least very very recently).

 

Also how can I cancel/remove registrations  without email the registrant? (Many of them are months and months old  and no longer attend the meeting)

 

Any help would be much appreciated. Thank you, Mark

    Best answer by Rupert

    Hi @outdoorsqld 

     

    The maximum number of registrations is a settable number, but it is not limited to your participant limit (your account size). You see set this. See below.

     

    If the recurring meeting is very old, you may want to also edit the start date to be something more recent.

     

    Otherwise, please check the Edit options under the Registration tab in your Meeting details at https://zoom.us/meeting for the other options that might cause this:.

     

    Hope this helps. Please click on Accept as Solution if this answers your question.

     

     

     

     

     

    4 replies

    Rupert
    Community Champion | Customer
    RupertAnswer
    Community Champion | Customer
    October 7, 2021

    Hi @outdoorsqld 

     

    The maximum number of registrations is a settable number, but it is not limited to your participant limit (your account size). You see set this. See below.

     

    If the recurring meeting is very old, you may want to also edit the start date to be something more recent.

     

    Otherwise, please check the Edit options under the Registration tab in your Meeting details at https://zoom.us/meeting for the other options that might cause this:.

     

    Hope this helps. Please click on Accept as Solution if this answers your question.

     

     

     

     

     

    outdoorsqld
    Newcomer
    outdoorsqldAuthor
    Newcomer
    October 8, 2021

    Thanks Rupert

    Appreciate you getting back to me and the help

    Issue is now resolved

    Thank you

    Cheers Mark

    M
    Newcomer
    Mindfulness
    Newcomer
    October 7, 2021

    Still trying to solve this....nothing seems to work.

    Hi there

     

    I have been setting up recurring weekly meeting for quite some time now but just recently, the close registration after meeting date option in the edit registration seems to be defaulted to on and I am unable to change it to off. I want people to still be able to register once the meeting starts. 

      M
      Newcomer
      Mindfulness
      Newcomer
      October 11, 2021

      still not solved....not sure why

       

        M
        Newcomer
        Mindfulness
        Newcomer
        October 11, 2021

        If I don't set it up as a recurring meeting, it allows me to uncheck close registration. If I set it up as  recurring meeting, it defaults to close registration after meeting starts.

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