Registration information not generating

hi @missy1218 ,

Could it be that the meeting is old, as information is only kept as below.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060623#:~:text=Meeting%20reports%2C%20such%20as%20attendee,the%20meeting%20are%20also%20deleted.

Meeting reports, such as attendee lists and polling results, can be retrieved for the last 15 months, with a search range of up to one month at a time. If a meeting is not started in 30 days, expires, and is batch deleted by Zoom, the registration reports for the meeting are also deleted.

You may also see old reports in the report queue.

all the best

John