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이예성
New Member
July 18, 2026
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Refund Request for Monthly Subscription

  • July 18, 2026
  • 1 reply
  • 35 views

Hello,

I purchased the monthly subscription today, but I canceled it immediately after the purchase.

The subscription was purchased by mistake, and I have barely used the service.

If possible, I would greatly appreciate it if you could make an exception and issue a refund for this purchase.

I apologize for the inconvenience, and I sincerely appreciate your time and consideration.

Thank you very much.

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@이예성,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    July 20, 2026

    Hello ​@이예성,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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