Recovering a deleted cloud recording

Forum|Forum|4 years ago
December 14, 2021
2 replies
19 views

Hi,

I recorded three separate instructional videos (meetings) on Zoom on the same day over a year ago. The recordings for two of these meetings are still available but the video recording of third one has been deleted (not by me, deliberately or accidentally), leaving only the audio recording.

Is there anything I can do to recover the deleted video recording? I submitted a problem report to Zoom but didn't receive any response.

Thanks in advance to anyone who can help.

ZoomTestKitchen

Specialist

If the account owner of the paid account has enabled Allow recovery of deleted cloud recordings from Trash, you'll see a Trash Can icon on the top-right of your recordings window.

Jeff Widgren
#ZoomTestKitchen

J

JohnB2Author

Newcomer

Hi Jeff,

Thank you for your reply. I don't see that trash can icon on my recordings screen, so it looks like that recovery facility has not been enabled. Is that the only circumstance that would allow recovery or could so

I will take this up with the IS support team in my institution, who presumably have some direct contacts with Zoom support, to see if they can do anything.

Again, thanks for your reply.