Recover cloud recordings from deleted accounts

Forum|Forum|3 years ago
December 13, 2022
3 replies
5 views

I deleted two accounts and apparently all of theirs recordings went along. When I click the recording link it shows error (3 301). I've tried to retriver the recordings from the trash, but it says that the bin is empty.

Anyone knows how I could retrieve those recordings or if there's any platform that would be able to recover something like this?

Best answer by Ray_Harwood

You’ll need to submit a Support Ticket to Zoom fit this;

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new

Be sure to include as much info as possible, including email addresses of the affected accounts, and whose account you would like the recovered recordings assigned to.

I’m not 109% sure they can do this, but I think it’s possible.

Ray_HarwoodAnswer

Community Super Champion | Customer

You’ll need to submit a Support Ticket to Zoom fit this;

Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new

Be sure to include as much info as possible, including email addresses of the affected accounts, and whose account you would like the recovered recordings assigned to.

I’m not 109% sure they can do this, but I think it’s possible.

A

Aspire2023

Newcomer

i deleted one record session and i empty the trash , how i can recover the deleted session ?

thank you

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @Aspire2023.

If you emptied the trash, it’s gone. If you “deleted” it from the list of available recordings, it should be in the trash, and therefore recoverable.

See this Zoom Support article for details:

https://support.zoom.us/hc/en-us/articles/216378863-Recovering-a-deleted-local-or-cloud-recording

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