Recordings in gallery view

If this was a cloud recording, the system will only record the video layout you have set in your recording settings on the web, regardless of what layout you use in the actual meeting. 

Unfortunately, there is no way to recover other layouts once the recording is complete. 

Hello ashjacob,

If you selected your cloud recording layout to be "Gallery View with Shared Screen", the gallery view is only recorded when there is no screen sharing occurring. You can choose to "Record active speaker, gallery view and shared screen separately" and this will allow the gallery view to be displayed during the screen share; however, the viewer will need to select the gallery view option themselves.

Hope this helps!

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I have a question about this also.  We recorded 2 zoom discussions from my work and one from home.  We checked the boxes in settings for recordings - save speaker view file, save gallery view file as suggested on this video - https://www.youtube.com/watch?v=9vK7ECvESec  ---  and we're only getting speaker view and audio files recorded.   We really need that gallery view!  Any suggestions?  

I have the same problem. In the last two recordings I've done (set up in Gallery view), my Cloud recording is in Speaker view.  Is this a Zoom glitch, or is there a setting that I can't find? I know the directions say it will record in whatever View you have chosen, but that hasn't worked for me.