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Newcomer
October 3, 2021
Question

recordings from previous

  • October 3, 2021
  • 1 reply
  • 4 views

Hi, 

 

In my previous membership I had some recordings in my account. Now they are gone. How can I get those back? thanks. TamaraQ

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 3, 2021

    Hi @TamaraQ 

     

    Recordings are only available under a paid plan.

     

    If you return your account to a paid subscription, your previous recordings should be accessible - subject to any retention period.

     

    Hope this helps.

     

    Please Accept as Solution if this answers your question.

     

    Rupert