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WenonaKelley
Newcomer
September 5, 2024
Question

Recordings

  • September 5, 2024
  • 1 reply
  • 1 view

I am the owner/admin of a basic account for now, but I am unable to see/find the record option during meetings I host.   I'm using the Zoom Workplace App v6.1.7 (17235) on my IPhone 12.  I've enabled automatic recording in my zoom account online.  What else should I be doing?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
September 7, 2024

Welcome to the Zoom Community, @WenonaKelley.

 

A Basic account can’t record to the cloud. A non-desktop device can’t record locally. If you are a Basic account on a phone, there are no record options. 

You have 2 options:

  • Attend the meeting from a desktop computer to record locally 
  • Upgrade to a Pro account to record to the Zoom Cloud 
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