Recording stuck at "converting"

Forum|Forum|4 years ago
September 17, 2021
1 reply
46 views

I recorded an interview and it says "allow zoom to access all files and folders," but I HAVE ... so when I double-click on the recording to convert it, it says "converting meeting recording / you have a recording that needs to be converted before viewing," which is stuck at 0% ... presumably until I give full permissions, which I have. I desperately need this recording. It was an interview. Please help. thank you.

P

pieterbotes

Community Champion | Employee

Hi @jasmin123

You may want to take off the permissions that you have given and just apply it again. Please look at this article and redo the settings for the Files and Folders section.

Using the Zoom client and Zoom Rooms with macOS – Zoom Help Center

Also, you may just have not restarted the Zoom application correctly as per the 2 last bullet points in that article which is required. You need to quit the Zoom app and open it back up again to allow the additional permissions. Not just close but quit or just restart your Mac.