Recording resolution

Forum|Forum|1 year ago
December 16, 2024
3 replies
9 views

I have been trying to get a higher resolution on my zoom meeting recordings for MONTHS now. I have dealt with internet providers, routers etc. Everything is working fine. My speed etc is high so I dont know what to do. My recordings are now always 640 x 360. I have clicked group HD, and also. made it always on the higher recording setting in meeting settings.I use this content for art tutorials but I cant really use them as the resolution is so low. My recordings are about an hour long, but even shorter ones aren't recording great either. I have a paid account. even a 720 would be better than what I have been getting. Please help Me.

Andrea

Recordings

Ohkawa

Community Champion | Customer

@AndreaG1

In the Workplace app, the Zoom video resolution can be set to HD by checking the HD checkbox in Camera.

A

AndreaG1Author

Newcomer

I have every setting already suited that is supposed to be for higher resolution as stated in my initial post

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AndreaG1Author

Newcomer

This post has been deleted.

Nothing has changed because no one gave me any idea ideas on what to do. I’ve done everything that was mentioned prior to me posting this and it’s not like I can even reach out to Zoom to get any insight.

MGSR

Community Manager

Hello there,

I'm sorry for the late response and the inconvenience.

There are various factors that can affect your local or cloud recording, including the number of participants and meeting settings. You can refer to the table provided in this link for the resolution of your local or cloud recording.

Let us know if you need further assistance.

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AndreaG1Author

Newcomer

Zoom - 6.2.11

On a MacBook pro

using a new logi 1080 webcam and a iPhone 12 Pro Max to record demos from my virtual art classes.

I have scoured over every thread and have reach out to so many tech friends ( since I cant call zoom for support)

I have a paid zoom account but not high enough to qualify for support....

Anyhow, I record my meetings for my students and I only get 640x 360 resolution. This is absurd! I have all the boxes checked to be HD, and all the settings on both my comp app, zoom website settings, and phone app selected. When I record without my phone my new webcam will do 1080. with my phone ( the part that is most important for my demo) it is the lesser resolution. there HAS to be a reason this is happening? I have fast internet, pent tons already on internet upgrades, new cameras and everything and STILL no resolving this issue. PLEASE someone help me.

Andrea Gianchiglia

MGSR

Community Manager

Hello @AndreaG1,

I'm sorry that the article above did not solve your issue.
Please submit a ticket to our technical support team for a more thorough review.

Have a great day.