We had a session earlier today that we recorded with a guest who zoomed in. The converting screen window for the download stopped at 6% of download and hasn't moved since. I am worried the valuable content we recorded is lost. Can anyone help?
Hey @AdamAtallah, did you convert your recording by doing the following? ⤵️
You can also take a look into the Troubleshooting local recording issues KB to help you further troubleshoot.
If you are still unable to convert your recording I'd suggest submitting a ticket with our Support team as they can better assist you in getting your recording converted!
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