recording has no audio when using external Mic
Recording a meeting using external mic doesn't record the voice, despite testing confirming the right set up , and the mic icon is a headset.
I have a MAC, and external Mic is Audio Technica
In settings I have done the following:
1. Set external Mic as input in Sound
2. In Mic in the privacy, I have given access to zoom
When recording, the mic icon is a headset. I select the arrow next to it and I set the audio to point to the external mic.
When I press record it say no audio and asks me to join, and test which I do and still no sound on the recording.
I have tried recording to cloud as well as computer
I have disconnected the mic, cleared the cache and nothing works.
I managed to make the external mic work when recording while testing prior to a meeting. On meeting day, I tested it again and it records without sound. I have read all the help material and tried everything
Appreciate your help as its driving me mad as I've tried everything
