Recorded a meeting but only got audio | Community
Skip to main content
M
Explorer
Mendoman
Explorer
March 14, 2022
Question

Recorded a meeting but only got audio

  • March 14, 2022
  • 1 reply
  • 3 views

I recorded a meeting yesterday and attempted to convert the file, but this morning I opened Zoom and got a notice that it didn't convert. I tried it again, and only got the audio. Is there a way to retrieve the video?

    1 reply

    M
    Explorer
    MendomanAuthor
    Explorer
    March 14, 2022

    The message says: "Failed to Convert Recording. Cannot find the files to convert. Please make sure the following files are in the recording folder then convert your recording by double-clicking the file.

    double_click_to_convert_01.zoom

    double_click_to_convert_02.zoom"

    But I can't find any files with those names on my hard drive.

     

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.