Reasonable Accommodation request | Community
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Newcomer
October 20, 2021
Solved

Reasonable Accommodation request

  • October 20, 2021
  • 2 replies
  • 8 views

Hi All, 

This is regarding a reasonable accommodation for the automatic closed captioning feature you provide. We are able to save the full transcript at the end of the meeting, but if we forget to click the save button we lose it all. Is there a way to automatically save the transcripts like we are able to do with chat? Right now I am able to auto-save each chat to a folder on my computer when I log off. 

    Best answer by Bort

    You should be able to set the transcriptions (captions) to auto-save as a VTT file, as part of the cloud recording.

     

     

     

     


    @Rupert is correct, that the cloud recording option will allow the captioning file to be saved automatically, but it does require you to start a cloud recording for the captions to be saved and only captions during the recording are saved. I am not aware of a way to automatically save captions, either locally or to the cloud without the need to record as well. 

    I encourage you to visit our Zoom Feedback form, which is the official way to share any feedback or feature requests with the Zoom team. Thanks!

    2 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 20, 2021

    Hi @ErinFrias 

     

    If you Cloud record your meeting, and if you have "Save closed caption" enabled in your Cloud Record settings, your transcriptions should be saved to a VTT file in your Cloud recordings. At least I think so. I would want to test it to be sure.

     

     

     

    ErinFriasAuthor
    Newcomer
    October 20, 2021

    It does save...but I have to remember to click the button to save it at the end of the meeting. My memory is very poor. I was looking for the ability to have it automatically save to cloud storage like the chat. 

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 20, 2021

    You should be able to set the transcriptions (captions) to auto-save as a VTT file, as part of the cloud recording.

     

     

     

     

    Newcomer
    February 16, 2024

    how is passively enabling a platform's auto captioning, which is neither accurate nor reliable, providing reasonable accommodations?  wouldn't effective communication require professionally generated real-time captioning?