Re: Welcome to the Zoom Community--Introduce Yourself! | Community
Skip to main content
G
Newcomer
Gaetano
Newcomer
August 19, 2021
Question

Re: Welcome to the Zoom Community--Introduce Yourself!

  • August 19, 2021
  • 1 reply
  • 13 views

Hi I'm Gaetano. My problem is that during a one to one meeting my main screen freezes, my thumbnail is ok as is my colleague's main and thumbnail. I'm using a high spec Dell windows 10 PC broadband speeds are upload 31mpbs, download 31mpbs

    1 reply

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    December 14, 2021

    Gaetano,

     

    Sorry for the delay in responding, the subject line confused me!  I am not sure if you are still having the problem.  If so, can you please confirm if you and the other participant are on the same network?  Are either or both of use using a VPN or going through a firewall?  

     

    This is definitely not normal behavior, but without a little more information, it is hard to know where to start with the analysis of the problem.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.