Random Raise Hand on an iPad

Hi @mary6 

Is the iPad in a case, or is there anything moving within sight of the camera when this happens?

This problem could be a result of "gesture recognition" getting confused by other movement in the picture, or optical reflections from a case, or something else. Even a dirty camera lens.

iPads have the ability to "raise hand" in Zoom when they detect what they think is a physical hand being raised. There can be anomalies with this.

You can try disabling "gesture recognition" with the steps below, or you can try these troubleshooting steps:

• Try to ensure the iPad us used against a static simple background.
• Use the iPad in a steady (not handheld) position.
• Keep away from direct sunlight (or reflections).
• Keep other movement (including other people) in the picture to a minimum.
• Try to keep actual hand gestures to a minimum.
• If the iPad has a bulky case (particularly around the camera lens) try it without the case as a test.
  Make sure the camera lens is clear and clean.

Disabling gesture recognition altogether 

When in a meeting and you would like to enable the Zoom mobile app to recognize gestures:

1. Tap the More 
    
    button.
2. Tap Meeting Settings 
    
   .
3. Under the Gestures section, tap the slider next to Raise Hand and/or Thumbs Up to disable gesture recognition in the meeting.

Hope this helps.

If this answers your question, please click on Accept as Solution.

Rupert