Random green lines displaying on screen share | Community
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Newcomer
September 7, 2026
Question

Random green lines displaying on screen share

  • September 7, 2026
  • 7 replies
  • 149 views

I have green lines/boxes showing up randomly during screen sharing.

I have turned off “Show Green border around my shared content”, and I have disabled “Use hardware acceleration for video sharing.” This did not solve the problem.

It is not consistent, and I cannot readily replicate it. The lines come and go randomly. I am sharing a Lightroom Library, and the lines show up as horizontal lines that extend across most of the screen with some vertical lines at the edge to form open boxes. I’d guess the lines are about 10 pixels thick. They are not in alignment with the picture grid or any underlying borders/boundariesin Lightroom.
I have the latest OS and app software as of September 2026. I am running on a Mac Studio, sharing with one remote colleague. 

I’ll try to get a screenshot next time it happens

7 replies

Employee
September 9, 2026

Hi, the screenshot will help. Are you sharing a single window or multiple?

Newcomer
September 9, 2026

Just a single window.

Newcomer
September 9, 2026

Here is a screenshot of the issue (with redacted content).

 

MGSR
Community Manager
Community Manager
September 11, 2026

Hello ​@Steve Allen-Shinn,

 

Our technical team has requested that you submit a ticket so they can better assist you with your concern.

Once the ticket is submitted, the team will provide you with the necessary tools to collect logs for further troubleshooting. To help them investigate the issue more efficiently, please also include your device information, such as your OS version and Zoom app version, in the ticket.

Thank you for providing these details and for your cooperation!

Newcomer
September 11, 2026

I only have the basic plan, so it appears that I am not eligible to open a case. I’d be happy to forward any information that will help your investigation.

I see my wife’s computer (where the issue is occurring) is a little behind: MacOS 26.2 and Zoom 6.4.6.