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Newcomer
fmiller
Newcomer
December 25, 2023
Question

provide captions to attendees

  • December 25, 2023
  • 2 replies
  • 1 view

My wife gets her zoom account through her work, and it allows her to have captions.

 

When we zoom with my parents, who I believe are using the free version, they cannot see or find options to turn on captions. My father has hearing issues and it would be lovely to have captions for our meetings. 

 

Is this a free vs paid issue?

Or perhaps they are on an older version?

 

Sorry if this is a dumb question...

Thanks!

2 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
December 25, 2023

Welcome to the Zoom Community, @fmiller.

 

See this Zoom Support article for some details:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062813 

If they have an old version of Zoom installed, it should automatically update. If they are using the web browser to join, there shouldn’t be an issue. And it’s available to all accounts. 

D
Newcomer
DLChen
Newcomer
December 27, 2023

The caption feature does not require a paid account. If you and your wife are able to see the Show Captions menu on the meeting control bar, your father should be able to see it, too. If possible, please advise your father to try upgrading to the latest zoom client and try again.

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