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Natura
Explorer
Natura
Explorer
March 30, 2022
Solved

Profile Photo No Longer Visible In Meetings....HELP?

After no problems or issues for years...my profile photo is suddenly NOT showing up in Zoom meetings. Why?
      jefrancisco4Answer
      Community Champion | Employee
      March 30, 2022

      Hi @Natura ,

       

      Please check on you profile if your profile phone is still configured. If it is, make sure your Zoom application is updated to the latest version. https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

       

      Hope this helps. If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

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      6 replies

      Community Champion | Employee
      jefrancisco4Answer
      Community Champion | Employee
      March 30, 2022

      Hi @Natura ,

       

      Please check on you profile if your profile phone is still configured. If it is, make sure your Zoom application is updated to the latest version. https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

       

      Hope this helps. If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

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        Natura
        Explorer
        NaturaAuthor
        Explorer
        March 30, 2022

        Thanks @jefrancisco4 !! I'll find out next time I join a meeting. Hopefully this will indeed have resolved the issue.

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          Community Champion | Employee
          jefrancisco4
          Community Champion | Employee
          April 1, 2022

          Hi @Natura ! You have some responses to your discussion worth noting. Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution!

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          Natura
          Explorer
          NaturaAuthor
          Explorer
          April 2, 2022

          Thank you @jefrancisco4 ! Yes, I updated from the 5.9 version I had, to the current 5.10 version, and made sure I was signed into both the Zoom website AND the Zoom app, before clicking on my next meeting link, and yay! My photo was indeed visible again. I am not aware of receiving any kind of message or notification that my Zoom app needed updating though. So I have no awareness  of how Zoom goes about making sure that we are keeping updated.

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            Explorer
            goldwolf
            Explorer
            February 4, 2026

            This isn’t working in 6.1. I see my profile photo on the web version, and I see my previously uploaded backgrounds in the desktop client, but profile photo no longer appears when I stop video. There are avatar options, but no place for my profile photo.

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