Hi @Marcia Hale,
Thank you for joining the community! To have your photo show when your camera is off, you need to set a Zoom profile picture (and make sure Zoom is allowed to display it).
- Add/update your profile picture (recommended)
- Sign in to the Zoom web portal.
- Go to Profile.
- Under your profile picture, choose Change (or Edit) and upload your photo.
- Save.
- Refresh Zoom so it picks up the change
- Sign out of the Zoom app (desktop/mobile), then sign back in.
- Start/join a meeting again and turn your camera off to check.
- If you sign in with Google/SSO
- If you use “Sign in with Google,” make sure your Google account has a profile picture, then sign out/in to Zoom again.
You can also check out this link for more information. I hope this helps!