Problems with Blackmagic | Community
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Newcomer
ggarces
Newcomer
February 25, 2022
Question

Problems with Blackmagic

  • February 25, 2022
  • 4 replies
  • 66 views

Hello everyone, I have the following problem: recently the video input through Blackmagic UltraStudio Recorder 3G has started to fail, so I have to send video to Zoom through OBS with the same device. Can anyone tell me what is causing this sudden failure? Thank you very much

    4 replies

    R
    Community Manager
    rn-zm
    Community Manager
    February 25, 2022

    Hi @ggarces check out the thread on "BlackMagic DeckLink Video Feed Garbled" as there seems to be an ongoing issue with the BlackMagic product and our internal teams are aware.  🙂 

     

    Do you mind if I ask if you've updated to the latest version of Zoom? As well as any other program updates that may've fixed any reported issues? 

    G
    Newcomer
    ggarces1
    Newcomer
    February 28, 2022

    Hello, thanks for answering. When I updated to the latest version of Zoom is when the failure started. I tried to go back to earlier versions but the damage was already done. It hasn't worked again. The fact is that we are a public institution and we use zoom continuously to send the signal made from the program by a mixing desk, from meetings, from an SDI signal converted to HDMI by blackmagic. As I mentioned, now I do it through OBS, which apparently does not have signal ingestion problems, but the use of a third party in this process does not give me many guarantees. I hope you can solve your problems with Blackmagic soon.

    G
    Newcomer
    ggarces1
    Newcomer
    February 28, 2022

    We pay for it.  Thanks

    R
    Community Manager
    rn-zm
    Community Manager
    March 1, 2022

    Hi @ggarces @ggarces Zoom client 5.9.6 is released, please try to update and see if you're still encountering your issue? Heres how to Upgrade Zoom to the latest version

    S
    Newcomer
    Sandy8b
    Newcomer
    March 21, 2022

    Hello, I also experience this issue however my screen turns black or freezes whenever I try to use my Blackmagic ultrastudio mini recorder. I tried re-downloading the earlier version and the updated version back again but the issue is still there. Anything else I can try:?

    T
    Newcomer
    TSEAC
    Newcomer
    November 14, 2023

    Have you resolved this issue with Zoom Support directly?

     

    The UltraStudio 3G still isn’t working as an audio input device for me.  Latest stable Zoom, latest Mac OS Ventura, latest UltraStudio firmware. 

    G
    Newcomer
    Gabrielcsng
    Newcomer
    March 15, 2024

    hi TSEAC,

     

    I'm having the same issues here too... did you manage to get it fixed?

    T
    Newcomer
    TSEAC
    Newcomer
    March 17, 2024

    Hi @Gabrielcsng 

    No, I’m still using BM Ultrastudio into OBS and then virtual sound/camera into Zoom. 
    I might run some updates and try again next week. 
    Any else had any success?

     

     

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