Problems playing streamed recording on Android phone | Community
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Newcomer
July 9, 2024
Solved

Problems playing streamed recording on Android phone

  • July 9, 2024
  • 1 reply
  • 1 view

When sharing links to recorded Zoom meetings, we're getting reports the videos won't stream on Android phones. The video starts playing but stops after a minute or so, and looks as if it's loading but never does. Streaming runs smoothly on computers, tablets and Iphones. Is there a solution to this problem?

Best answer by aileenfelix

Hi LottieE - when I encountered this before, the video played when I skipped forward manually.  But, what I would recommend for you to do is to create a support case through this link, as our tech engineers will be best suited to look into recording playback and web client/mobile app issues for you. 

1 reply

Employee
July 10, 2024

Hi LottieE - when I encountered this before, the video played when I skipped forward manually.  But, what I would recommend for you to do is to create a support case through this link, as our tech engineers will be best suited to look into recording playback and web client/mobile app issues for you.