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Newcomer
December 9, 2021
Solved

problem with download

  • December 9, 2021
  • 1 reply
  • 0 views

Hello,

My zoom crashed while downloading the recording and I can't find the recording on my computer. Is there any way to recover it?

Thanks.

    Best answer by rn-zm

    Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

     

    However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

     

    Hope this helps! 

    1 reply

    rn-zmAnswer
    Community Manager
    December 17, 2021

    Hey @JJH, were you downloading a Cloud recording from https://zoom.us/recording? If so, you can just go back to https://zoom.us/recording and redownload the recording.

     

    However, if referring to converting a local recording you can find that recording in your Zoom desktop client, under 'meetings' 👉 'recorded' and you will see the locally recorded videos from there and re-convert/convert the recording. 

     

    Hope this helps!